Customer Guidelines

To ensure the best service experience, please review our cleaning policies and care guidelines before using our services.

• Customers are kindly requested to inspect their items upon delivery and notify us immediately of any concerns.

• Claims regarding cleaning quality or missing items must be reported within 24 hours of delivery.

• While every effort is made to remove stains, some permanent or aged stains may not be completely removable.

• We are not responsible for damage resulting from normal wear and tear, weak fabrics, or pre-existing defects.

• Colours may naturally fade over time depending on the fabric and previous usage.

• Items left unclaimed beyond the specified collection period may be subject to our storage policy.

• City Sun Laundry's liability is limited to the cleaning service provided and does not extend to the replacement value of items unless otherwise required by applicable law.